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Returns & Refunds

Return & Refund Policy

We aim to provide a smooth, transparent, and fair return resolution process.

KwikShopNow Global LLP is committed to customer satisfaction through secure support, verified return handling, and responsible refund practices.

Return Conditions

  • • Return, refund, or exchange requests must be initiated within 7 days from delivery.
  • • Products must remain unused, undamaged, and in original packaging with tags and accessories.
  • • Products purchased during sales or marked non-returnable may not qualify for return or exchange.
  • • Certain categories including digital products, customized items, hygiene-sensitive products, and gift cards may remain non-returnable.

Exchange & Replacement

  • • Replacement requests may be approved for damaged, defective, incorrect, or non-functional products.
  • • Returned products may undergo quality inspection before approval.
  • • Additional verification or supporting evidence may occasionally be requested by the support team.

Refund Policy

  • • Approved refunds are generally processed within 5โ€“10 business days.
  • • Refunds are credited to the original payment method used during purchase.
  • • Banking partners and payment gateways may require additional processing time.
  • • KwikShopNow Global LLP reserves the right to reject refund requests involving suspected fraud, abuse, policy misuse, tampered products, or false claims.

Return Request Communication

  • • Customers may receive return status notifications through email, SMS, or registered contact channels during different processing stages.
  • •Additional information or verification may occasionally be requested before final return approval is completed.
  • • Support response timelines may vary during peak operational periods, festive demand, or promotional campaigns.

Original Packaging Requirements

  • •Products returned without original packaging materials, inserts, warranty cards, or accessories may experience delayed processing.
  • •Manufacturer seals, authenticity labels, and protective coverings should remain intact whenever applicable.
  • •Improper packaging during return transit may affect inspection outcomes and eligibility assessment.

Non-Deliverable Return Shipments

  • •Return shipments rejected by customers or marked undeliverable by courier partners may be redirected back to operational facilities.
  • •Repeated failed pickup coordination attempts could result in automatic cancellation of the active return request.
  • •Logistics restrictions in certain locations may impact reverse pickup scheduling availability.

Digital & Service-Based Purchases

  • •Downloadable products, digital subscriptions, activation-based services, or electronically fulfilled items may follow separate return limitations.
  • •Accessed, activated, or consumed digital products may not qualify for standard return or refund eligibility.
  • •Technical compatibility responsibilities for digital products remain subject to individual product specifications and usage requirements.

Operational & Regulatory Limitations

  • •Certain return requests may be impacted by regional regulations, transportation restrictions, or compliance-related operational policies.
  • •Temporary disruptions caused by weather conditions, public emergencies, strikes, or logistics interruptions may affect return timelines.
  • •Return policy procedures may evolve periodically to align with operational updates, legal requirements, and customer experience improvements.

Return Window

  • • Return requests must be raised within 7 days of delivery.
  • • Late requests may not qualify for return approval.

Eligible Cases

  • • Damaged product received.
  • • Defective or non-functional item.
  • • Wrong product delivered.

Cancellation Policy

  • • Orders may only be cancelled before shipment dispatch or logistics processing stages.
  • • Once shipped, orders may no longer qualify for cancellation requests.
  • • Approved cancellations are generally refunded to the original payment method within 5โ€“10 business days.
  • • Refund timelines may vary depending on payment gateways, banking partners, and financial institutions.
  • • KwikShopNow Global LLP reserves the right to refuse cancellation requests involving suspected fraud, policy misuse, abnormal ordering patterns, or operational limitations.

Non-Returnable Items

  • • Hygiene products.
  • • Innerwear and personal care products.
  • • Products marked as non-returnable.

Important Information

  • • Reverse pickup depends on pincode serviceability.
  • • Customers may need to self-ship products if pickup is unavailable.
  • • Approved refunds and replacements are subject to verification.

Need Return Assistance?

Our support team is available to help you with returns, refunds, damaged deliveries, and order-related concerns.