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Returns & Refunds

Return & Refund Policy

We aim to provide a smooth, transparent, and fair return resolution process.

KwikShopNow Global LLP is committed to customer satisfaction through secure support, verified return handling, and responsible refund practices.

Last Updated:

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Check Before You Buy

  • • Each product page clearly mentions "Returnable" or "Non-Returnable" in the product description section.
  • • Please check the return eligibility before placing your order to avoid any confusion later.
  • • Products marked as "Non-Returnable" are clearly labeled and cannot be returned except in cases of damage or defect.
  • • If you are unsure about the return policy of a product, feel free to contact us via WhatsApp before purchasing.
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Return Window

  • • Return requests must be raised within 7 days from the date of delivery.
  • • Late requests may not qualify for return approval.
  • • The return window is calculated from the delivery date mentioned on the courier tracking.
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Return Conditions

  • • Products must remain unused, undamaged, and in original packaging with all tags and accessories intact.
  • • Products purchased during sales or marked non-returnable may not qualify for return or exchange.
  • • Certain categories including digital products, customized items, hygiene-sensitive products, and gift cards may remain non-returnable.
  • • Returns without proper authorization may be rejected.
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Eligible Cases

  • • Damaged product received (physical damage, broken items).
  • • Defective or non-functional item (not working as intended).
  • • Wrong product delivered (different from what was ordered).
  • • Incomplete order (missing items or accessories).
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Exchange & Replacement

  • • Replacement requests may be approved for damaged, defective, incorrect, or non-functional products.
  • • Returned products undergo quality inspection before approval.
  • • Additional verification or supporting evidence may be requested by the support team.
  • • Unboxing video is mandatory for all return-related disputes.
  • • Replacement is subject to product availability.
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Refund Policy

  • • Approved refunds are generally processed within 5-10 business days.
  • • Refunds are credited to the original payment method used during purchase.
  • • Banking partners and payment gateways may require additional processing time.
  • • Shipping charges are non-refundable unless the return is due to our error.
  • • KwikShopNow Global LLP reserves the right to reject refund requests involving suspected fraud, abuse, policy misuse, tampered products, or false claims.
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Return Process

  • • Free pickup is available for eligible returns, subject to pincode serviceability.
  • • If pickup is not available, customers may need to self-ship the product.
  • • Returned products undergo quality inspection before approval.
  • • Unboxing video is mandatory for all return-related disputes.
  • • Please ensure the product is securely packed to avoid damage during return transit.
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Non-Returnable Items

  • • Hygiene products (personal care, innerwear, cosmetics, beauty products).
  • • Products marked as non-returnable on the product page.
  • • Digital products, gift cards, and vouchers.
  • • Customized or personalized items.
  • • Products purchased during clearance sales or promotions marked final sale.
  • • Perishable goods and food items.
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Original Packaging Requirements

  • • Products returned without original packaging materials, inserts, warranty cards, or accessories may experience delayed processing.
  • • Manufacturer seals, authenticity labels, and protective coverings should remain intact whenever applicable.
  • • Improper packaging during return transit may affect inspection outcomes and eligibility assessment.
  • • Please use the original shipping box for returns whenever possible.
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RTO (Return to Origin) Policy

  • • Orders returned to origin (RTO) due to failed delivery attempts will be processed as per our Returns Policy.
  • • RTO charges may be deducted from the refund amount, where applicable.
  • • Customers can request re-dispatch of RTO orders, subject to product availability and additional shipping charges.
  • • Repeated RTO instances may affect future order eligibility.
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Cancellation Policy

  • • Orders may only be cancelled before shipment dispatch or logistics processing stages.
  • • Once shipped, orders may not qualify for cancellation requests.
  • • Approved cancellations are generally refunded to the original payment method within 5-10 business days.
  • • KwikShopNow Global LLP reserves the right to refuse cancellation requests involving suspected fraud, policy misuse, abnormal ordering patterns, or operational limitations.
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Digital Products

  • • Downloadable products, digital subscriptions, activation-based services, or electronically fulfilled items may follow separate return limitations.
  • • Accessed, activated, or consumed digital products may not qualify for standard return or refund eligibility.
  • • Technical compatibility responsibilities for digital products remain subject to individual product specifications and usage requirements.
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Non-Deliverable Returns

  • • Return shipments rejected by customers or marked undeliverable may be redirected back to our facility.
  • • Repeated failed pickup coordination attempts could result in automatic cancellation of the active return request.
  • • Logistics restrictions in certain locations may impact reverse pickup scheduling availability.
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Return Communication

  • • Customers may receive return status notifications through email, SMS, or registered contact channels during different processing stages.
  • • Additional information or verification may be requested before final return approval is completed.
  • • Support response timelines may vary during peak operational periods, festive demand, or promotional campaigns.
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Product Inspection

  • • All returned products undergo a quality inspection after they are received at our warehouse.
  • • Inspection generally takes 2–5 business days, depending on product category and operational workload.
  • • Refunds, replacements, or exchanges are processed only after the returned product successfully passes inspection.
  • • Products found to be used, damaged, altered, incomplete, or inconsistent with the reported issue may not qualify for return or refund approval.
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Partial Refunds

  • • In certain situations, partial refunds may be issued instead of a full refund.
  • • Partial refunds may apply where products are returned with missing accessories, damaged packaging, missing manuals, warranty cards, or promotional items.
  • • Products showing signs of misuse, accidental damage, unauthorized repairs, or excessive wear may receive a reduced refund or become ineligible.
  • • The final refund amount will be determined after inspection by our quality assurance team.
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Return Policy Misuse

  • • KwikShopNow Global LLP reserves the right to investigate and reject return or refund requests involving suspected fraud, abuse, false claims, or policy misuse.
  • • Accounts demonstrating excessive return frequency, repeated refund requests, fake damage claims, chargeback abuse, or abnormal purchasing patterns may be restricted or permanently suspended.
  • • We may request additional documentation, identity verification, photographs, videos, or supporting evidence before approving certain claims.
  • • Fraudulent activities may be reported to the relevant authorities wherever applicable.
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Manufacturer Warranty

  • • Manufacturer warranties, where applicable, are separate from our Return & Refund Policy.
  • • After the return eligibility period expires, customers may be required to contact the manufacturer or authorized service center directly for warranty-related claims.
  • • Warranty coverage, repair eligibility, and replacement terms are governed by the respective manufacturer.
  • • KwikShopNow Global LLP is not responsible for manufacturer warranty decisions or service timelines.
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Return Shipping Responsibility

  • • Where self-shipping is required, customers are responsible for securely packing the product to prevent transit damage.
  • • Products damaged during return transit due to inadequate or improper packaging may not qualify for refund or replacement.
  • • Customers are advised to retain courier receipts and shipment tracking details until the return process is completed.
  • • Return shipping expenses may only be reimbursed where specifically approved by our support team.
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High-Value Product Verification

  • • High-value products may undergo additional verification before return, replacement, or refund approval.
  • • Verification may include serial number matching, IMEI verification, product authentication, security seal inspection, or accessory validation, where applicable.
  • • Products with altered serial numbers, removed security labels, or evidence of tampering may not qualify for return or refund.
  • • Additional verification procedures are implemented to protect both customers and the company against fraudulent claims.
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Force Majeure

  • • Return, replacement, or refund processing may be delayed due to circumstances beyond our reasonable control.
  • • Such events may include natural disasters, severe weather, public emergencies, strikes, government restrictions, pandemics, transportation disruptions, cyber incidents, or logistics interruptions.
  • • KwikShopNow Global LLP shall not be liable for delays arising from such unforeseen circumstances.
  • • We will make reasonable efforts to resume normal operations as soon as practicable.
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Operational Limitations

  • • Return requests may be impacted by regional regulations, transportation restrictions, or compliance-related operational policies.
  • • Temporary disruptions caused by weather conditions, public emergencies, strikes, or logistics interruptions may affect return timelines.
  • • Return policy procedures may evolve periodically to align with operational updates, legal requirements, and customer experience improvements.
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Evidence & Verification

  • • To facilitate faster resolution, customers may be required to provide photographs, videos, order details, or other supporting evidence when submitting return, replacement, or refund requests.
  • • For claims involving damaged, defective, incorrect, missing, or tampered products, a clear and uninterrupted unboxing video may be requested as supporting evidence.
  • • KwikShopNow Global LLP reserves the right to request additional information or verification before approving any claim where further investigation is considered necessary.
  • • Failure to provide the requested information within a reasonable timeframe may result in delayed processing or rejection of the return, replacement, or refund request.
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Need Return Assistance?

Our dedicated support team is available to help you with returns, refunds, damaged deliveries, and order-related concerns.

📋 Shipping Policy

⏰ Support Hours: Monday-Saturday, 10 AM - 8 PM

📋 Disclaimer: KwikShopNow Global LLP reserves the right to modify this Return & Refund Policy at any time without prior notice. All return and refund decisions are subject to verification and inspection. Customers are advised to review this policy periodically for updates. For any questions, please contact our support team.

Need Return Assistance?

Our support team is available to help you with returns, refunds, damaged deliveries, and order-related concerns.

Contact Support